Studypro’s purpose is to help people improve their lives through education, training and development. We make it possible for anybody, anywhere, to develop and distribute educational content (instructors), as well as to learn from that information (students). Our marketplace approach is the most effective way for us to provide our users with quality instructional information. For you, us, and our student and instructor community, we need regulations to keep our platform and services safe. These Terms govern your use of the Studypro website, mobile apps, TV apps, APIs, and other associated services (“Services”).
By consenting to these Terms, you agree to resolve issues with Studypro through binding arbitration (with very few exceptions, not in court) and relinquish certain rights to join in class actions, as outlined in the Dispute Resolution section.
Table of Contents
- Content Enrollment and Lifetime Access
- Payments, Credits, and Refunds
- Content and Behavior Rules
- Studypro’s Rights to Content You Post
- Using Studypro at Your Own Risk
- Studypro’s Rights
- Subscription Terms
- Miscellaneous Legal Terms
- Dispute Resolution
- Updating These Terms
- How to Contact Us
For the majority of our platform’s features, you’ll need to create an account. Because you’re responsible for every activity linked with your account, keep your password somewhere safe. Please notify our Support Team if you feel someone else is using your account. To use Studypro, you must have achieved the age of consent for online services in your country.
Most activities on our platform require an account, including purchasing and accessing content and submitting content for publication. You must provide and continue to provide correct and complete information, including a valid email address, when creating and maintaining your account. You are solely responsible for your account and everything that occurs on it, including any harm or damage caused by someone using your account without your consent (to us or anyone else). As a result, you must be cautious when selecting a password. You may not transfer your account to or utilize the account of another person. If you contact us to request account access, we will not allow it unless you can provide us with the information we need to verify that you are the account’s owner. In the event of a user’s death, that user’s account will be closed.
Your account login information must not be shared with anyone else. Studypro will not intervene in disputes between students or instructors who have shared account login passwords because you are responsible for what happens with your account. You must contact our Support Team right once if you feel someone else is using your account without your permission (or if you suspect any other security violation). We may ask for some information from you to verify that you are the account’s owner.
To create an account on Studypro and use the Services, students and teachers must be at least 18 years old. You may not set up an account if you are under the age of 18 but over the age required for consent to use online services where you live (for example, 13 in the United States or 16 in Ireland), but we encourage you to invite a parent or guardian to do so and assist you in accessing content that is appropriate for you. You may not create a Studypro account if you are under the age of permission to use internet services. We will cancel your account if we discover that you have established an account that breaches these rules. Before you can submit work for publication on Studypro, you may be asked to authenticate your identity under our Instructor Terms.
2. Content Enrollment and Lifetime Access
When you register for a course or other content, we grant you a license to see it through the Studypro Services and for no other purpose. In no way, shape, or form, try to transfer or resell content. Except when we are required to block content due to legal or policy reasons, or for enrollments via Subscription Plans, we normally provide you a lifetime access license.
When instructors post content on Studypro, they allow Studypro permission to sell that content to students under our Instructor Terms. This means we have the right to sublicense the content to students who are enrolled. When you enroll in a course or other content, whether it’s free or paid, you’re giving Studypro a license to see it through the Studypro platform and Services, and Studypro is the licensor of record. You are granted a permission to use the content rather than being sold it. You do not have the right to resell the content in any way under this agreement (including by sharing account information with a purchaser or illegally downloading the content and sharing it on torrent sites).
In legal terms, Studypro grants you (as a student) a limited, non-exclusive, non-transferable license to access and view the content for which you have paid all required fees through the Services, solely for your personal, non-commercial, educational purposes, subject to these Terms and any conditions or restrictions associated with the particular content or feature of our Services. All other uses are strictly forbidden. Unless we give you explicit permission to do so in a written agreement signed by a Studypro authorized representative, you may not reproduce, redistribute, transmit, assign, sell, broadcast, rent, share, lend, modify, adapt, edit, create derivative works of, sublicense, or otherwise transfer or use any content. This holds true for content accessed through any of our APIs.
When students enroll in a course or other content, we usually give them a lifetime access license. However, we reserve the right to revoke any license to access and use any content at any time if we decide or are required to disable access to the content for legal or policy reasons, such as if the course or other content you enrolled in is the subject of a copyright complaint or if it violates our Trust & Safety Guidelines. This license does not apply to Subscription Plans or add-on features and services linked with the course or other content you enroll in. Instructors, for example, can opt at any time to stop providing instructional support or Q&A services in connection with the content. To be clear, the course information is accessible for life, but not the instructor.
Instructors may not directly award students licenses to their content, and any such direct license is void and a violation of these Terms.
3. Payments, Credits, and Refunds
You agree to use a valid payment method when you make payment. Studypro offers a 30-day refund or credit for most content purchases if you aren’t satisfied.
The rates of Studypro content are decided by the terms of the Instructor Terms as well as our Promotions Policy. Due to mobile platform providers’ pricing structures and restrictions regarding implementing sales and promotions, the price of material offered on the Studypro website may differ from the price offered on our mobile or TV applications in some cases.
We conduct promotions and sales for our content on occasion, during which selected content is accessible at a reduced price for a limited time. The price that applies to the content will be the price at the moment that you finish your content purchase (at checkout). Because certain of our specials are exclusively available to new users, any price provided for particular content may alter when you are logged into your account from the price available to users who aren’t registered or logged in.
When you log into your account, the listed currency is determined by your location at the time you created your account. If you are not connected into your account, the price currency is determined by your location. Users are not able to view pricing in other currencies.
If you are a student in a country where consumer transactions are subject to a use and sales tax, goods and services tax, or value-added tax, we are responsible for collecting and remitting the tax to the appropriate tax authorities. Depending on your area, such taxes may be included in the price you see, or they may be applied at checkout.
You promise not to use an invalid or unauthorized payment method when you make a transaction. You agree to pay us the associated payments within thirty (30) days of receiving notification from us if your payment method fails and you still have access to the content you are enrolling in. We reserve the right to restrict access to any content for which we have not been paid in full.
3.3 Refunds and Refund Credits
If the content you purchased is not of applicable legal prescriptions, you can request that Studypro apply a refund to your account within 30 days of your purchase. This refund option does not apply to purchases of Subscription Plans, which are addressed in Section 8.4 below. Depending on the capabilities of our payment service providers, the platform from where you purchased your content (website, mobile, or TV app), and other circumstances, we retain the right to apply your return as a refund credit or a refund to your original payment method. If you request a refund after the 30-day guarantee period has expired, you will not receive a refund. If the content you previously purchased is disabled for legal or policy reasons, you are eligible for a refund once the 30-day period has passed. In cases of suspected or confirmed account fraud, Studypro reserves the right to refund students after the 30-day period has expired.
Follow the steps outlined here to seek a refund. Instructors acknowledge that students have the right to receive these returns, as stated in the Instructor Terms.
If we decide to award refund credits to your account, they will be applied automatically to your next content purchase on our website, but not to purchases made through our mobile or TV apps. Unless otherwise required by applicable legislation, refund credits may expire if not used within the stated time period and have no cash value.
If we believe you are abusing our refund policy, such as if you have consumed a significant portion of the content you want to refund or if you have previously refunded the content, we reserve the right to deny your refund, restrict you from receiving other future refunds, ban your account, and/or restrict all future use of the Services at our discretion. You will not be entitled for a refund if we suspend your account or disable your access to the content as a result of your violation of these Terms or our Trust & Safety Guidelines. You can find more information about our refund policy here.
3.4 Promotional and Gift Codes
Students may be offered gift and promotional codes by Studypro or our partners. Certain codes can be redeemed for a gift or promotional credit that can be applied to your Studypro account and used to purchase qualifying material on our platform, subject to the terms provided with your codes. Other codes may be redeemed for specific content directly. Our mobile and TV applications do not accept gift or promotional credits for purchases.
If not used within the time period provided in your Studypro account, these coupons and credits, as well as any promotional value associated with them, may expire. Unless otherwise specified in the terms associated with your coupons or as required by applicable legislation, Studypro gift and promotional codes may not be reimbursed for cash. A partner’s gift and promotional codes are subject to the refund terms of that partner. Studypro may decide which of your saved credit amounts to use to your purchase if you have numerous credit amounts saved. For further information, see our Support Page and any terms contained with your codes.
4. Rules for Content and Behaviour
Studypro can only be used for legal reasons. You are solely responsible for the content you publish on our platform. You must comply with our Trust & Safety Guidelines and the law while posting reviews, questions, posts, courses, and other content, and you must respect the intellectual property rights of others. We have the authority to suspend or terminate your account if you commit repeated or serious offenses. Let us know if you believe someone is infringing on your copyright on our platform.
You may not access or use the Services for illegal purposes, nor may you create an account. Your behavior on our platform and usage of the Services must comply with applicable local or national laws and regulations in your country. You are solely responsible for being aware of and complying with all applicable rules and regulations.
If you are a student, the Services allow you to ask instructors questions about courses or other content you are enrolled in, as well as publish content reviews. The instructor may ask you to submit content as “homework” or assessments for certain topics. Anything that is not yours should not be posted or submitted.
You can submit content for publishing on the site and engage with students who have registered in your courses or other content if you are an instructor. You must follow the law and respect the rights of others in both cases: you may not publish any course, question, response, review, or other content that violates your country’s applicable local or national laws or regulations. You are completely responsible for the consequences of any courses, content, or activities you post or take on the platform and Services. Before you submit any content for publishing on Studypro, be sure you understand all of the copyright restrictions outlined in the Instructor Terms.
If we receive notice that your course or content violates the law or the rights of others (for example, if it is established that it violates others’ intellectual property or image rights, or is about illegal activity), if we discover that your content or behavior violates our Trust & Safety Guidelines, or if we believe your content or behavior is unlawful, inappropriate, or objectionable (for example, if you impersonate someone else), we may remove your content. Copyright laws are followed by Studypro. For additional information, see our Intellectual Property Policy.
Studypro reserves the right to enforce these Terms and our Trust & Safety Guidelines at its discretion. We may restrict or terminate your access to our platform and Services, or ban your account, at any time, with or without notice, for any reason, including any violation of these Terms, failure to pay any fees when due, fraudulent chargeback requests, upon the request of law enforcement or government agencies, extended periods of inactivity, unexpected technical issues or problems, or if we suspect that you are engaging in fraudulent or illegal activity. We may erase your account and content, as well as restrict your access to the platforms and use of our Services, if we terminate your account. Even if your account is cancelled or suspended, your material may still be available on the platforms. You agree that if we terminate your account, remove your material, or block your access to our platforms and services, we shall have no liability to you or any other person.
Please notify us if a user has published content that infringes on your copyright or trademark rights. Our Instructor Terms demand that our teachers observe the law and respect other people’s intellectual property rights. See our Intellectual Property Policy for more information on how to register a copyright or trademark infringement claim with us.
5. Studypro’s Rights to the Information You Provide
You maintain control of the content, including your courses, that you submit to our site. We have the freedom to share our content with anyone via any medium, including advertising on other websites.
As a student or instructor, the content you submit (including courses) is yours to keep. By submitting courses and other content, you provide Studypro permission to reuse and share it, but you retain all ownership rights in your content. If you’re an instructor, make sure you’re familiar with the material licensing terms under the Instructor Terms.
When you submit content, comments, questions, reviews, or ideas and recommendations for new features or improvements to Studypro, you give us permission to use and share that content with anyone, to distribute and promote it on any platform and in any media, and to make changes or adjustments as we see fit.
In legalese, you grant us a worldwide, non-exclusive, royalty-free license (with the right to sublicense) to use, copy, reproduce, process, adapt, modify, publish, transmit, display, and distribute your content (including your name and image) in any media or distribution methods by submitting or posting content on or through the platforms (existing now or later developed). This includes making your content available to other companies, organizations, or individuals who work with Studypro to syndicate, broadcast, distribute, or publish content on other media, as well as marketing your content. To the extent permitted by law, you also waive any rights to privacy, publicity, or other rights of a similar character that apply to all of these uses. You represent and warrant that you have all of the necessary rights, power, and authority to allow us to utilize any content you provide. You also accept that you will not be compensated for any such usage of your content.
6. Studypro is to be used at your own risk.
Studypro allows anybody to produce and distribute information, and we allow instructors and students to engage for teaching and learning. Some things can go wrong with Studypro, just as they may with other platforms where individuals can submit information and communicate, and you use it at your own risk.
We do not check or modify content for legal reasons, and we are unable to assess the legality of content due to our platform architecture. We have no editorial control over the content available on the platform, and as a result, we cannot guarantee the content’s trustworthiness, validity, correctness, or veracity in any way. If you access content, you do so at your own risk and rely on any information provided by an instructor.
You may be exposed to content that you find offensive, indecent, or objectionable as a result of using the Services. To the extent permitted by law, Studypro has no responsibility to hide such content from you and no liability for your access to or enrolment in any course or other content. This includes any content related to health, wellness, or physical activity. You recognize the inherent risks and dangers in the strenuous nature of this sort of information, and you choose to incur such risks voluntarily by accessing such content, including the risk of disease, bodily harm, disability, or death. Before, during, and after your access to the content, you are solely responsible for the decisions you make.
When you contact directly with a student or an instructor, you must be cautious about sharing personal information. While we limit the types of information instructors can request from students, we have no control over what students and instructors do with the data they collect from other platform users. For your own protection, you should not share your email or any other personal information about yourself.
We don’t hire or employ instructors, and we’re not in charge of or liable for any interactions between instructors and students. We are not responsible for any disputes, claims, losses, injuries, or damage arising from or related to the actions of instructors or students.
You will find connections to other websites that we do not own or control when you use our Services. We are not responsible for the content or any other feature of these third-party sites, including their collecting of personally identifiable information. Read their terms and conditions as well as their privacy policies.
7. Studypro’s Rights
We own the Studypro platform and Services, which includes the website, current and future apps and services, as well as our logos, API, code, and employee-created material. You are not allowed to tamper with or use them without permission.
Studypro and its licensors own all right, title, and interest in and to the Studypro platform and Services, including our website, existing or future applications, APIs, databases, and the content our employees or partners submit or provide through our Services (but excluding content provided by instructors and students). Copyright, trademark, and other laws in the South Africa and other countries protect our platforms and services. Nothing grants you permission to use the Studypro name or any Studypro trademarks, logos, domain names, or other distinctive brand elements. Any feedback, comments, or ideas you offer about Studypro or the Services are completely voluntary, and we shall be allowed to use them as we see fit without any responsibility to you.
You may not access or use the Studypro platform or Services if you do any of the following:
- gain access to, tamper with, or use non-public sections of the platform (including content storage), Studypro’s computer systems, or Studypro’s service providers’ technical delivery systems.
- disabling, interfering with, or attempting to circumvent any security-related aspects of the platforms, or probing, scanning, or testing the vulnerability of any of our systems.
- duplicate, change, make a derivative work of, reverse engineer, reverse assemble, or otherwise try to uncover the source code or content of the Studypro platform or Services.
- use any methods (automated or otherwise) other than our website, mobile apps, or API to access or search our platform; or attempt to access or search our platform using any means (automated or otherwise) other than our currently accessible search functionality (and only under those API terms and conditions). To access the Services, you may not scrape, spider, utilize a robot, or use any other automated means.
- interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading, flooding, spamming, or mail-bombing the platforms or services, or in any other way interfering with or creating an undue burden on the Services; or interfere with, or disrupt, (or attempt to do so), the access of any user, host, or network, including, without limitation, sending a virus, overloading,
8. Terms and Conditions of Subscription
Additional terms that relate to your usage of our subscription-based collections as a student (“Subscription Plans”) are covered in this section. You agree to the additional terms in this section by utilizing a Subscription Plan. Note that the use of Studypro Business is governed by the agreement between Studypro and the subscribing organization, not by these Terms.
8.1 Subscription Plans
We provide you a limited, non-exclusive, non-transferable license to access and view the material included in that Membership Plan via the Services during your subscription to that Subscription Plan. The terms in the “Content Enrollment and Lifetime Access” section above apply to enrollments via Subscription Plans, with the exception of the lifetime access license grant.
The scope, features, and pricing of your access to a Subscription Plan are determined by the subscription you purchase or renew. Your subscription cannot be transferred, assigned, or shared with anyone else.
We reserve the right, at any time and in our sole discretion, to revoke any license to use the content in our Subscription Plans for legal or policy reasons, such as if we no longer have the right to offer the content through a Subscription Plan. The “Content Enrollment and Lifetime Access” section contains more information about our ability to revoke.
8.2 Account Administration
You can cancel your subscription by going to our Support Page and following the instructions. Your access to a Subscription Plan will immediately stop on the last day of your billing period if you cancel your subscription. Unless otherwise required by relevant law, you will not be entitled to a refund or credit for any fees already paid for your subscription if you cancel. To be clear, canceling a subscription does not mean your Studypro account is closed.
8.3 Renewals and Free Trials
A free trial may be offered as part of your membership. Your subscription’s free trial length will be specified at the time of sign-up. At Studypro’s sole discretion, we select who is eligible for a free trial and may limit eligibility or duration. If we discover that you are not eligible, we retain the right to end the free trial and suspend your subscription.
At the end of the free trial period, we will collect the subscription amount for your next billing cycle. Unless you cancel your subscription before the end of the free trial period, your subscription will automatically renew according to your subscription choices (e.g., monthly or annually). Visit our Support Page for more information on how to view applicable fees and the dates of your free trial period.
8.4 Billing and Payments
The cost of your subscription will be displayed at the moment of purchase. You may discover more about where to find the costs and dates associated with your subscription on our Support Page. As indicated in the “Payments, Credits, and Refunds” section above, we may be obligated to apply taxes to your subscription cost. Unless otherwise required by applicable legislation, payments are non-refundable, and there are no refunds or credits for partially used periods. You may be eligible for a refund depending on your location. For further details, see our Subscription Plan Refund Policy.
You must specify a payment method to subscribe to a Subscription Plan. You authorize us and our payment service providers the right to process payment for the then-applicable fees via the payment method we have on file for you by subscribing to a Subscription Plan and entering your billing information during checkout. We will automatically renew your subscription for the same amount of time at the conclusion of each subscription term, and we will process your payment method for the payment of the then-applicable fees.
You authorize us to continue to charge the then-applicable fees to your revised payment method if we update your payment method using information given by our payment service providers (as detailed in the “Payments, Credits, and Refunds” section above).
We may suspend or terminate your membership if we are unable to process payment through the payment method we have on file for you, or if you file a chargeback contesting charges made to your payment method and the chargeback is granted.
At our sole discretion, we reserve the right to change our Subscription Plans or adjust the cost for our Services. Unless otherwise required by applicable law, any pricing changes or changes to your membership will take effect after you have been notified.
8.5 Disclaimers Regarding Subscriptions
We make no guarantees about the availability of any specific content or the minimum amount of content included in any Subscription Plan. We have the right to add or remove new features from any Subscription Plan at any time in the future, as well as to alter or terminate a Subscription Plan in our sole discretion. These disclaimers are in addition to those listed in the section below titled “Disclaimers.”
9. Legal Terms That Don’t Fit In Any Other Category
These Words are similar to any other contract in that they contain tedious but necessary legal terms that protect us from a variety of potential calamities and clarify the legal connection between us and you.
9.1 A Legally Binding Agreement
By registering, accessing, or using our Services, you acknowledge that you are entering into a legally binding relationship with Studypro. Do not register, access, or use any of our Services if you do not agree to these Terms.
You represent and warrant that you are permitted to accept these Terms and use our Services on behalf of a company, organization, government, or other legal body if you are an educator.
Any version of these Terms written in a language other than English is given for your convenience, and you understand and agree that if there is a conflict, the English language will take precedence.
The whole arrangement between you and us is governed by these Terms (including any agreements and policies linked from these Terms) (which include, if you are an instructor, the Instructor Terms and the Promotions Policy).
If any part of these Terms is found by applicable law to be invalid or unenforceable, that provision will be deemed substituted by a valid, enforceable provision that most closely reflects the original provision’s intent, and the remainder of these Terms will remain in effect.
Even if we delay or fail to exercise our rights in one instance, this does not mean we have waived our rights under these Terms, which we may decide to enforce in the future. If we choose to waive any of our rights in a specific situation, it does not imply that we are waiving our rights in general or in the future.
Sections 2 (Content Enrollment and Lifetime Access), 5 (Studypro’s Rights to Content You Post), 6 (Using Studypro at Your Own Risk), 7 (Studypro’s Rights), 8.5 (Subscription Disclaimers), 9 (Miscellaneous Legal Terms), and 10 (Miscellaneous Legal Terms) shall survive the expiration or termination of these Terms (Dispute Resolution).
Our platform may be unavailable due to scheduled maintenance or a technical issue with the site. It’s possible that one of our instructors will make a mistake in their content. It’s also possible that we’ll run into security difficulties. These are only a few instances. You agree that in any of these types of situations if things don’t turn out well, you will have no recourse against us. The Services and their content are provided on a “as is” and “as available” basis, to use legal terminology. We (and our affiliates, suppliers, partners, and agents) make no representations or warranties about the Services or their content’s suitability, reliability, availability, timeliness, security, lack of errors, or accuracy, and expressly disclaim any warranties or conditions (express or implied), including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We (and our affiliates, suppliers, partners, and agents) offer no guarantee that using the Services will result in specified results. You are solely responsible for your use of the Services (including any content). Because implied warranties are not permitted in some areas, some of the foregoing restrictions may not apply to you.
At any moment and for any reason, we may decide to stop providing some elements of the Services. Studypro, its affiliates, suppliers, partners, or agents will not be held accountable for any damages resulting from such disruptions or lack of availability of such features under any circumstances.
We are not liable for any delays or failures in the provision of Services caused by events beyond our reasonable control, such as acts of war, hostility, or sabotage; natural disasters; power, internet, or communications outages; or government restrictions.
9.3 Liability Limitation
There are dangers associated with using our Services, such as injuring yourself when accessing health and wellness material such as yoga. You fully understand these risks and agree that, even if you incur loss or harm as a result of using our platform and Services, you will have no legal right to seek damages. We (and our group companies, suppliers, partners, and agents) will not be liable for any indirect, incidental, punitive, or consequential damages (including loss of data, revenue, profits, or business opportunities, or personal injury or death), whether arising in contract, warranty, tort, product liability, or otherwise, even if we have been advised of the possibility of damages in advance. Under no circumstances will we (or any of our group companies, suppliers, partners, or agents) be liable to you or any third parties for more than one hundred dollars ($100) or the amount you have paid us in the twelve (12) months prior to the occurrence giving rise to your claims. Because certain jurisdictions prohibit the exclusion or limitation of liability for consequential or incidental damages, some of the above may not apply to you.
9.4 Waiver of Liability
We may take legal action against you if you act in a way that puts us in legal jeopardy. You agree to hold Studypro, our group companies, and their officers, directors, suppliers, partners, and agents harmless from any third-party claims, demands, losses, damages, or expenses (including reasonable attorney fees) arising from (a) the content you post or submit, (b) your use of the Services, (c) your violation of these Terms, or (d) your violation of any third-party rights. Your indemnification obligation shall continue even if these Terms and your usage of the Services are terminated.
9.5 Jurisdiction and Governing Law
The Studypro entity with whom you’re dealing is referred to as “Studypro” in these Terms. If you’re a student, your contracting entity and governing legislation will be established by where you live.
If you’re a student outside of India, or if you’re an instructor using our services, you’re contracting with Lebollo Trading (PTY) LTD and these Terms are governed by the laws of the republic of South Africa, without regard to its choice or conflicts of law rules. You consent to the exclusive jurisdiction and venue of Johannesburg Magistrates Court in circumstances where the “Dispute Resolution” section below does not apply to you.
9.6 Notices and Legal Actions
Except where this limitation cannot be imposed by law, no action arising out of or connected to this Agreement, regardless of form, may be brought by either party longer than one (1) year after the cause of action has accrued.
Any notice or other communication required under this agreement will be made in writing and sent by registered or certified mail with return receipt requested, or by email (by us to the email connected with your account, or by you to notices@Studypro.com).
9.7 Our Interpersonal Relationship
We agree that we do not have a joint venture, partnership, employment, contractor, or agency relationship.
9.8 There Is No re-Assignment of Account
These Terms may not be assigned or transferred (or the rights and licenses granted under them). For example, if you created an account as a firm employee, you won’t be able to transfer your account to another employee. Without restriction, we may assign these Terms (or the rights and licenses granted under them) to another firm or person. No right, benefit, or remedy is conferred on any third-party person or entity by these Terms. You acknowledge that your account is non-transferable and that upon your death, all rights to your account and other rights under these Terms will be terminated.
9.9 Export Controls and Sanctions
You represent and warrant that you (as an individual or on behalf of any company on whose behalf you use the Services) are not situated in or a resident of any country subject to relevant South Africa trade sanctions or embargoes. You also guarantee that you are not a person or company listed on any specially designated national or denied-party list maintained by the United States government.
If you are subject to such a restriction during the course of any agreement with Studypro, you must notify us within 24 hours, and we will have the right to immediately terminate any further commitments to you, with no further liability to you (but without prejudice to your outstanding obligations to Studypro).
You may not, directly or indirectly, access, use, export, re-export, divert, transfer, or disclose any portion of the Services or any related technical information or materials in violation of the US and other applicable nation export control and trade sanctions laws, rules, and regulations. You undertake not to upload any content or technology (including encryption information) that is subject to export restrictions under such laws.
10. Alternative Dispute Resolution
If there is a problem, our Support Team will gladly assist you in resolving it. If that doesn’t work, and you live in the United States or Canada, you can file a claim in small claims court or in binding arbitration; you can’t file a claim in another jurisdiction or join a non-individual class action against us.
If you live in the United States or Canada, this section on Dispute Resolution applies to you. Most problems can be addressed, so please contact our Support Team before filing a formal legal case.
10.1 Small Claims Court
As long as it qualifies to be brought in that court, any of us can file a claim in small claims court in (a) Johannesburg, South Africa (b) the county where you live, or (c) another location we both agree on.
10.2 Taking the Case to Arbitration
If we cannot reach an agreement amicably, you and Studypro agree to resolve any claims arising out of or relating to these Terms (or any of our other legal terms) through final and binding arbitration, regardless of the kind of claim or legal theory. If one of us files a claim in court that should be arbitrated and the other party refuses to arbitrate it, the other party can seek a judge to compel both of us to go to arbitration (compel arbitration). Alternatively, either of us can seek a court to halt a court process while an arbitration proceeding is taking place.
10.3 The Dispute Resolution Process
Any claims for less than R150 000.00 ZAR must be settled only through binding non-appearance-based arbitration. A party who chooses arbitration must start the process by filing a demand for arbitration with the Arbitration Foundation of Southern Africa (AFSA). The AFSA Commercial Arbitration Rules, Consumer Due Process Protocol, and Supplementary Procedures for Resolution of Consumer-Related Disputes will govern the arbitration procedures. You and we agree that the following rules will govern the proceedings: (a) the arbitration will take place over the phone, online, or solely on the basis of written submissions (at the request of the party seeking relief); (b) the arbitration will not require the parties or witnesses to appear in person (unless we and you agree otherwise); and (c) any judgment on the arbitrator’s rendered award may be entered in any court with competent jurisdiction in South Africa. Disputes involving claims of more than R150 000.00 ZAR must be settled according to the AFSA’s guidelines regarding whether or not the arbitration hearing must be held in person.
10.4 There will be no class actions.
We’ve both agreed that we can only file separate claims against each other. This means that (a) neither of us can file a class action, consolidated action, or representative action as a plaintiff or class member; (b) an arbitrator cannot combine multiple people’s claims into a single case (or preside over any consolidated, class, or representative action); and (c) an arbitrator’s decision or award in one person’s case can only affect that user, not other users, and cannot be used to resolve other users’ disputes. This “Dispute Resolution” section will be null and void if a court rules that the “No class actions” clause is not enforceable or valid, but the rest of the Terms will still apply.
Regardless of the “Updating these Terms” section below, if Studypro changes this “Dispute Resolution” section after the date you last indicated acceptance to these Terms, you may reject any such change by sending Studypro written notice of such rejection to Studypro by email from the email address associated with your Account to firstname.lastname@example.org, within 30 days of the date you last indicated acceptance to The notice must include your complete name and clearly state your intention to oppose modifications to this “Dispute Resolution” section in order to be effective. You agree to arbitrate any dispute between you and Studypro in accordance with the provisions of this “Dispute Resolution” section as of the date you last expressed acceptance to these Terms by rejecting revisions.
11. Keeping These Terms Up-to-Date
We may update these Terms from time to time to explain our practices or to reflect new or different practices (for example, when we add new features), and Studypro reserves the right to alter and/or change these Terms at any time in its sole discretion. If we make a significant change, we will notify you via a prominent way, such as an email notice sent to the email address indicated in your account or a notice posted on our Services. Unless otherwise specified, changes will take effect the day they are posted.
If you continue to use our Services after the changes take effect, you are agreeing to the changes. All prior Terms will be superseded by any amended Terms.
12. How to Get in Touch
Contacting our Support Team is the best approach to get in touch with us. We’d love to hear from you if you have any questions, concerns, or suggestions concerning our services.
Thank you for sharing your knowledge and experiences with us!